Refund policy

Returns

Your furry friends happiness is our priority! If your item is faulty or damaged, you may return your product for a full refund or replacement (as appropriate) within 30 days. If your goods are received as faulty or damaged once opened please email us within 48 hours of receiving your order.

You may also return unsuitable items at your own expense for an exchange or refund within 30 days of delivery. Any refund will not include the original postage cost. A refund will not be available on any unwanted sale items. Please ensure that the returns package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.

If you require a refund, we will refund the price paid by you for the products within fourteen (14) days of receiving your returned products.

Products purchased as a set can only be returned as a complete set, not as individual items.